Q: What is Reglex?
‍A: Reglex is an online hub that provides compliance tools for small and medium businesses. You can access our online hub via a web browser and get access to enforcement notices, regulatory and financial services deadlines, guidance notes, compliance news, commentary, templates and more.

Q: How does Reglex work?
‍A: Reglex has been set up by compliance professionals who have many years experienced in financial regulated industries.  We have put together useful information that can assist you with valuable regulatory financial data and workflow templates that make certain compliance tasks much easier.  Subscribe here for free to kept informed.

‍Q: What products do you offer?
‍A: Reglex is the ultimate compliance hub offering a number of products and tools designed with the financial services industry in mind. Our premium products are :-

• Enforcement Database: consolidated enforcement decisions by regulators in Hong Kong, Singapore and the United Arab Emirates. Enforcement decisions follow the ‘Reglex precedent’, which presents information in the same way from each regulator, giving you ease of access to critical data
• Guidance Notes: to complement our Enforcement Database, we have provided direct access to referenced guidance notes
• Compliance Templates: we offer a range of templates, checklists and frameworks that can be purchased  on a one-off basis via our sales team
• Deadline Tracker: follows regulatory and financial deadlines by regulatory bodies in Hong Kong and Singapore. Using the ‘Reglex precedent’, you are able to keep an overview of upcoming deadlines, as well as save these to your own profile

 In addition, we offer the following channels to provide a complete “compliance” picture :-  

• Enforcement News: curated and targeted enforcement news from various news sources
• General Resources: an overview of easy access links to regulatory and industry information sources
• Events: easy access links to industry related events
• News: curated and targets regulatory and compliance news from various news sources
• Podcasts: monthly podcasts on a range of interesting and thought-provoking topics
• Reggie’s Column: featuring in-house content, insight and commentary from our founders, strategic partners as well as subject matter experts
• Regulator’s Press Releases: easy to find press releases and announcements from Regulators

Q: What are the benefits of using Reglex?
‍A: Reglex offers you many benefits, such as :-

• Saving time and money by avoiding expensive and lengthy compliance processes
• Getting access to high-quality and customised compliance templates and workflows
• Simplifying and streamlining your compliance operations
• Enhancing your compliance and risk management
• Collaborating with your team and partners on compliance matters

Q: What regulators and jurisdictions does Reglex cover in the Enforcement Database?
‍A: In our Enforcement Database, we currently cover the following regulatory bodies and jurisdictions :-

Q: What regulators and jurisdictions does Reglex cover in the Deadline Tracker?
A: In our Deadline Tracker, we currently cover the following regulatory bodies and jurisdictions:-

Q: Do I need to login to view the news and events channels, Reggie’s Column and podcasts?
A: Yes  you will need to subscribe to a Base Camp account to view all editorial content available on the Reglex hub. With a Base Camp package, you will have access to a certain number of free enforcement notices available via the Enforcement Database per month. You can subscribe for free to access free content without having to input payment details.

Q: Why is there a paywall to read some news articles?
‍A: We aggregate news articles from various RSS feeds and a click on a specific article takes you to the original publisher’s website. It is up to the original publisher to determine whether they will charge for full article access or not.

Q: Do I need to login to view the Enforcement Database?
‍A: Yes, you will need to have a package to view the Enforcement Database. With the Base Camp package, you will have access to a certain number of free enforcement notices available via the Enforcement Database per month. In order to gain unlimited access to the Enforcement Database, you will need to subscribe for a Summit Enforcer or Summit Explorer package. Visit our Packages and Pricing for more details.

Q: Do I need to login to view the Deadline Tracker?
‍A: Yes, you will need to have a package to view the Deadline Tracker. In order to gain unlimited access to the Deadline Tracker, you will need to subscribe for a Summit Tracker or Summit Explorer package. Visit Packages and Pricing for more details.

‍Q: How much does Reglex cost?
‍A: Reglex has different pricing options depending on your needs and preferences. You can choose from monthly or annual subscriptions or purchase compliance templates with a one-off payment. For more details, please visit Packages and Pricing.  

‍Q: How can I book a demo?
‍A: That’s simple! Contact our sales team to request a demo, and we will organise one at your convenience.  

Q: How secure is Reglex?
‍A: Reglex is very secure and reliable. We use the latest encryption and authentication technologies to protect your data and privacy. We also comply with all relevant laws and regulations regarding data protection and confidentiality. We do not share your data with any third parties without your consent. 

‍Q: How can I get started with Reglex?
‍A: Getting started with Reglex is easy and fast. You just need to register for a Base Camp package with your details including you email address, and you will be sent login details. You can start using our platform right away. Please note that if your intention is to subsequently subscribe toa premium package, it is advisable to register using your corporate email address (as opposed to gmail.com, hotmail.com etc.).  

If you wish to subscribe to a premium package, you will need to first hold a Base Camp package, and then upgrade your package through the ‘Account’ menu option. You can access premium content as soon as payment has been made (either by online card payment or by bank transfer).  

Q: What payment methods do you accept?
‍A: For online payments, we accept credit or debit cards via our secure payment platform, Stripe.  Stripe secures your details and process the payment with us. We do not hold any card details. 

We also accept bank transfers direct to our Reglex account. In this case, please contact our sales team who will discuss your requirements and find the right solution for you.  

Please also see our Payment Terms for further information.  

‍Q: Are there any restrictions on paid content?
‍A: The compliance templates are for end users only. We cannot provide templates to consultancies or partners who charge clients fees for delivering compliance projects. We need to validate that you are an end user before we can share the templates. 

‍Q: Can I have a Multiuser Account?
‍A: Yes, you can have multiple users under one account. The Summit Enforcer, Summit Tracker and Summit Explorer packages allow up to ten (10) users. If you wish to host eleven (11) or more users, this would be an Enterprise package, and will need to be set up via our sales team. Please note a Base Camp package is limited to a single user account.  

Please note that for multiuser accounts, the system will only accept your corporate email address using your corporate domain. Email domains such as gmail.com orhotmail.com (and similar) are not accepted.  

You may upgrade a Summit Enforcer, Summit Tracker or Summit Explorer package to multiuser account. You must add your work domain, i.e. ‘acme.com’ to the account before other users with the same domain, i.e. john.doe@acme.com and jane.doe@acme.com,  may be added. Multiple domains, i.e. acme.com, acme.com.hk, acme.sg, may be added to allow your account to cover multiple jurisdictions that your organisation may operate in, allowing centralised account management. 

If you have any questions regarding multiuser accounts, please contact support@reglex.io.  

Q: Who is the account Administrator?
‍A: The system is also designed such that the user who first registers an account is deemed to be the Administrator for that account. The Administrator may then add further users and administrators, and upgrade the packages associated with the account. Additional administrators may be added to cater for an Administrator leaving a company and therefore passes the Administrator role to another user(s).  

‍Q: How do I reset my password?
‍A: If you have forgotten your password, you can reset it here.  

If you wish to reset your password, you may do so via ‘Profile’ and clicking the ‘Reset Password’ button.  

‍Q: How do I update my account information?
‍A: You can update your individual information, such as your name, nickname, phone numbers, and job title via ‘Profile’. You can also reset your password through ‘Profile’, by clicking the ‘Change Password’ button.  

If you are an Administrator, you will be able to amend information under ‘Account’ by accessing the ‘Admin’ tab. In the ‘Admin’ tab, you will be able to manage your billing information, email domains, administrators and users.  

If you make payments online via Stripe, you can manage your payment details via the ‘Manage Payment Details’ button, which is located on ‘Account’ page.

‍Q: How can I unsubscribe from your newsletter?
‍A: To unsubscribe from our newsletters, please click the ‘unsubscribe’ button located in the newsletter itself. This will automatically remove you from the distribution list.  

‍Q: How can I cancel my package?
‍A: If you have premium package, and pay online via card, you can cancel your package via the ‘Manage Payment Details’ button. This will take you to the Stripe platform where there are steps to cancel your package. Please see clause 4.2 of our Payment Terms for further information relating to cancelling packages.  

If you have a premium package, and pay by bank transfer, please contact a member of our team with your cancellation request. Again, please see clause 4.2 of our Payment Terms for further information relating to cancelling packages. 

‍Q: How do you handle my personal data?
‍A: Please see our Privacy Policy.  

‍Q: What are your terms of use?
‍A: Please see our Terms of Use.  

‍Q: If I have a problem how do I get help?
‍A: You can email support@reglex.io and we will endeavour to answer your question as soon as possible.